Shipping policy

Shipping Policy – The NPY Store

Thank you for shopping with The NPY Store. We are committed to delivering your order safely and as quickly as possible.

Order Processing

  • All orders are processed within 1–3 business days after order confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

Shipping Time

  • Standard delivery usually takes 3–7 business days, depending on your location.

  • Delivery to remote areas may take a little longer.

Shipping Charges

  • Free Shipping is available on eligible orders.

  • If shipping charges apply, they will be displayed at checkout before payment.

Order Tracking

  • Once your order has been shipped, you will receive a tracking ID via Email or SMS/WhatsApp (where applicable).

  • You can use the tracking details to monitor your shipment.

Cash on Delivery (COD)

  • Cash on Delivery is available for selected PIN codes.

  • Our team may contact you to verify COD orders before dispatch.

  • We reserve the right to cancel unverified or suspicious COD orders.

Delivery Attempts

  • Our courier partners will make multiple delivery attempts.

  • If the order is not accepted or cannot be delivered after the attempts, it may be returned to us.

Delays

While we strive to deliver every order on time, delays may occur due to weather conditions, courier issues, festivals, public holidays, or other unforeseen circumstances. We appreciate your patience and understanding.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order. The NPY Store is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Contact Us

If you have any questions regarding your order or shipping, please contact our customer support. We are always happy to assist you.